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What should I do if I encounter problems with YouTrip app and card?

Should you encounter any problems or have any enquiries regarding YouTrip app or YouTrip card, please contact YouTrip Contact Center via the following channels

For Remote Control App Detection issue, read here.
For Accessibility Service Detection issue, read here.

  • In app message: Tap More at the bottom of the YouTrip app main screen, and tap "Help"
  • Email: support.th@you.co 
  • Telephone: 0-2026-3812
  • LINE Official Account: @youtripth (For general inquiries)

 

For Remote Control App Detection issue.

If you are unable to use the YouTrip app and receive a notification stating that your device has "Remote Control access detected"

We recommend Updating your app to the latest version (4.51.1) for uninterrupted service.

If you are still unable to use the app, please check the list of applications below to Disable or Uninstall them, then try opening YouTrip again.

List of "Remote Control" apps :

  • Zoho Assist

  • Splashtop

  • LogMeIn

  • Parallels

  • Supremo

 

For Accessibility Service Detection issue.

If you are unable to use the YouTrip app and receive a notification stating that your device has enabled 'Accessibility Service':

To ensure uninterrupted service, YouTrip recommends disabling these settings using the following steps:

For iPhone

  1. Go to Settings (gear icon).

  2. Tap Search bar and type the name of the feature displayed on your app screen (e.g., "Speak Selection"), then tap to disable.

  3. Once disabled, try opening YouTrip app again.

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For Samsung phone

  1. Go to “Settings > Accessibility”

  2. Turn off each individually to complete. (List menu may differ depending on the model)

For Huawei phone

  1. Go to “Settings > “Accessibility features”

  2. Select "Accessibility"

  3. Turn off each individually to complete. (List menu may differ depending on the model)

For Xiaomi / Redmi phone

  1. Go to “Settings > Additional settings”

  2. Select "Accessibility"

  3. Turn off each individually to complete. (List menu may differ depending on the model)

For Vivo phone

  1. Go to “Settings > Shortcuts and accessibility”

  2. Select "Accessibility"

  3. Turn off each individually to complete. (List menu may differ depending on the model)

For OPPO phone

  1. Go to “Settings > System settings.”

  2. Select "Accessibility"

  3. Turn off each individually to complete. (List menu may differ depending on the model)

For Realme phone

  1. Go to “Settings > Additional settings.”

  2. Select "Accessibility"

  3. Turn off each individually to complete. (List menu may differ depending on the model)

For OnePlus phone

  1. Go to “Settings > System”

  2. Select "Accessibility"

  3. Turn off each individually to complete. (List menu may differ depending on the model)

For Sony phone

  1. Go to “Settings > Accessibility”

  2. Turn off each individually to complete. (List menu may differ depending on the model)

For Asus phone

  1. Go to “Settings > Accessibility”

  2. Turn off each individually to complete. (List menu may differ depending on the model)

For Infinix phone

  1. Go to “Settings > Accessibility”

  2. Turn off each individually to complete. (List menu may differ depending on the model)

 

* Settings menu may vary depending on your device model and OS Version.

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