When you spend with YouTrip card, transactions will have "Pending" tag indicating the amount has been withheld by the merchant. Normally, merchant will complete the transaction within 8 days and the "Pending" tag will disappear. In case the merchant fails to complete the transaction within the timeframe, the withheld amount will be released back to your YouTrip card.
Should you have any enquiry, please contact YouTrip Contact Centre via
- In-app message: On the side menu in the app, select "Support"
- Email: firstname.lastname@example.org
- Telephone: 0-2026-3812